Muni Says Riders Love It. The Complaint Data Tells a Different Story.
The city announced record Muni satisfaction ratings in early 2026. Meanwhile, "bus isn't showing up" complaints filed through 311 rose 25% year-over-year in March — from 163 to 204 — with the Financial District and Mission leading the surge. The gap between the press release and the data is worth examining.
Apr 7, 2026One Potrero Hill Corner Had 14 Drug Arrests in a Single Day This March
On March 16, SFPD logged 14 drug offense incidents at the intersection of 17th St and Carolina St in Potrero Hill — more than the previous six weeks at that corner combined. All 14 resulted in citations or arrests. No press release, no announcement. Just a very busy Monday at one intersection.
Apr 7, 2026Citywide This Week — 4 Metrics Moving
🚁 SFPD Drone Flights +906% up · ⚖️ DA Convictions -83% down · 💊 Drug-related 911 calls with GOA dis... +69% up · 🧽 311 Offensive Graffiti Cases -57% down
Apr 6, 2026The Compliment Hotline Nobody Knew About
Sandwiched between noise complaints and sewer odor reports in San Francisco's 311 system is a category called "Muni Employee Feedback: praise_employee." It is, functionally, a compliment hotline for bus drivers. SF residents have used it 1,487 times total. About 74 people called to say something nice about a Muni driver last month alone — which, given what Muni is like, feels like a minor miracle of civic optimism.
Apr 6, 2026