SF is winning on metrics and losing on the streets
SF is winning on metrics and losing on the streets
Muni just announced record satisfaction scores. Drug 911 calls have more than doubled since last year. Both of those things are true at the same time.
That's the city right now — official indicators trending up, complaint data and crime numbers telling a different story. District 7 residents feel this gap every day.
Muni Says Riders Love It. Bayview and North Beach Riders Are Filing Pass-Up Complaints.
Muni is celebrating. Riders are complaining.
The city is touting record Muni satisfaction ratings. Meanwhile, 323 pass-up complaints hit 311 in just the first 8 days of April — up 34% from March.
Pass-ups mean your bus showed up, saw people waiting, and kept moving. That's not a data quirk. That's a missed commute.
Drug 911 Calls Have More Than Doubled Since 2024. The Tenderloin Isn't the Only Story.
Drug crisis is spreading beyond the Tenderloin.
SF logged 2,937 drug-related 911 calls through April 9 — up 37% from the same period last year. Monthly totals have roughly doubled from around 400 calls per month.
This isn't just a Tenderloin problem anymore. The calls are spreading, and 911 volume at that scale strains response capacity for everyone.
The Mission Had 39 Violent Incidents in One Week This March
One week in March was the most violent in months.
The week of March 16–22 saw 191 violent incidents citywide — up 34% from the 12-week average. The Mission led with 39 incidents in seven days.
District 7 borders neighborhoods that feed into these numbers. A spike this sharp, this fast, is worth watching closely.
SF's Emergency System Had Its Best March in Two Years. Here's the Catch.
Emergency response improved. Here's the catch.
Priority A 911 calls hit their lowest monthly total in over two years — 4,564 in March 2026. Paramedic response times also improved, dropping to 4.95 minutes.
Fewer life-threatening calls sounds like good news. But it lands in the same month drug 911 calls are surging. What's being counted, and how, matters.
The Compliment Hotline Nobody Knew About
There's a Muni compliment hotline. Nobody uses it.
Buried in SF's 311 system is a category called "Muni Employee Feedback: praise_employee." It exists. It is rarely used.
In a week full of pass-up complaints and satisfaction-score spin, this one data point is quietly funny — and a little telling about how residents actually feel about the system.
Get this in your inbox every week
Sign up to receive San Francisco, California’s weekly briefing for District 7.